Contact Us

Whether you have a question about one of our sweepstakes casino reviews, want to flag an error, or need to raise a responsible gambling concern, this page explains the best way to reach us and what you can expect in return.

How to Reach Us

The quickest way to get in touch with the editorial team at Sweepstakes is by email. We aim to respond to all messages within two business days.

Email: [email protected]

Please include as much detail as you can — the page or platform you're asking about, the nature of your query, and any relevant screenshots or links. That helps us respond accurately the first time.

What We Can Help With

• Review accuracy: If you believe a detail in one of our sweepstakes casino write-ups is out of date or incorrect, let us know. We review and update our content regularly, but platforms change their terms, coin packages and eligible states without notice.
• Editorial questions: Queries about how we assess and rank sweepstakes casinos, or how our scoring methodology works.
• Affiliate and commercial enquiries: If you represent a sweepstakes platform and want to discuss appearing on this site, please use the email above. Commercial relationships do not buy rankings — our editorial positions are independent.
• Technical issues: Broken links, display problems or anything that prevents you from using the site properly.
• Responsible gambling concerns: If you or someone you know needs support, please visit our responsible gambling resources page. We can point you toward relevant helplines and tools, though we are not a counselling service.

What We Cannot Do

We are an independent comparison and review site, not a sweepstakes casino operator. That means we cannot:

• Access or manage your account on any platform we review.
• Process, expedite or investigate coin redemptions or prize payouts on your behalf.
• Resolve disputes between you and a platform — those need to go directly to that platform's support team.
• Give legal or tax advice about sweepstakes prizes. If you have questions about tax obligations on redeemed prizes, we recommend consulting a qualified tax professional or reviewing official IRS guidance.

If you have an account issue with one of the platforms listed on this site, the fastest route is always that platform's own customer support channel.

About This Site

Sweepstakes (solel.org) is an independent affiliate website. We research and review sweepstakes casinos and social casinos operating under the promotional sweepstakes model available to eligible players in the US. Our content is written for adults aged 18 or over — or 21 or over where state rules or operator policies require it.

This site may earn commission when readers follow links to platforms and register. That commercial relationship does not determine how platforms are ranked or reviewed. You can read more on our about us page, or review the full terms of use on our terms and conditions page.

A Note on Sweepstakes Casino Queries

We receive a fair number of questions from readers who are new to the sweepstakes model. A few things worth knowing before you write in:

• Sweepstakes casinos use a dual-currency model — Gold Coins (or equivalent) for social play, and Sweepstakes Coins (or equivalent) that can potentially be redeemed for prizes. No purchase is necessary to participate; platforms are required to offer a free alternative method of entry.
• Availability varies by state. Some states restrict or prohibit sweepstakes casino platforms, and operators may also choose not to serve certain states. Always check the platform's terms before signing up.
• Redemption of Sweepstakes Coins requires identity verification (KYC) on all reputable platforms. You will typically need a government-issued photo ID, and minimum redemption thresholds apply. Processing times and accepted methods differ between platforms.
• Prize redemptions may be subject to federal and state tax obligations. Keep records of any prizes you redeem.

If your question touches on any of the above, feel free to email us — but please also check the specific platform's help centre and terms, as the details can change and they hold the authoritative information for their own service.

Response Times

We do not operate a live chat or phone line. Email is the only contact channel currently available.

Thank you for taking the time to reach out. Whether you're a regular reader, a first-time visitor trying to understand how sweepstakes casinos work, or a platform representative, we'll do our best to give you a useful, honest answer. Write to us at [email protected].